Previous incidents

musiccompanion. authentication recovered.

musiccompanion. graphql API recovered.

We identified an issue in the musiccompanion backend that caused requests to time out due to a database connectivity problem. The underlying connection issue has now been resolved.

All musiccompanion requests are being processed normally again, and services are fully operational. We will continue to monitor performance to ensure stability.

musiccompanion. graphql API recovered.

A security patch was automatically applied to all our backend clusters by our infrastructure provider.

The incident led to intermittent request failures between 04:30 CET and 05:00 CET.

All systems are back to their nominal state.

aircheck. frontend recovered.

All services have fully recovered and are now operating in their normal state. System performance has stabilized across all platforms.

If you continue to experience any issues, please don’t hesitate to reach out to our support team.

Thank you for your patience and understanding throughout this incident.

The network issue at our provider’s NBG1 location has been resolved. Our managed streaming service is now fully operational. We will continue to monitor to ensure stability.

In case of any questions, please don’t hesitate to reach out to our service desk at https://support.deliver.media or email support@deliver.media.